Our recent flight from Manila to Narita was overbooked. The offer the counter agent gave us was $600 each and hotel accommodations if we gave up our seats. Needless to say, we didn’t take the offer. This morning Delta sent me an email asking me to take a survey and report our experience.
I answered their questions truthfully: we weren’t really affected by the overbooking, we didn’t accept the offer, we would have also liked a bump up to first class on the re-booked flight, etc.
Then, in space provided for other comments and suggestions, I told them just how awful their aircraft are to fly in for long trips.
All of the Philippine Airline 747-400′s I’ve been in are equipped for international flight even though they are also used for domestic runs between islands. All of them have touch screen seat back monitor, wider seats and, most importantly for long international flights, a push-down footrest on the seat in front of you.
PAL puts Delta to shame.
The three-four-three 747-400′s Delta flies for the four-hour flight from Manila to Narita have nothing. Even the in-flight entertainment is the old video-on-the-wall type with a sight-line that is invariably blocked by the head of the person in front of you.
For the ten-hour flight from Japan to the U.S. they offer two-three-two layouts and remote-controlled seat back monitors but the lack of legroom is unbearable even for me (I’m only 5’6″). I can’t imagine the agony a taller person goes through for ten hours.
Oh sure, for $120 more per person, per flight, I could have booked the new comfortable seats they have now in limited supply in Economy Class but that would have added another $1000 dollars to the flight costs.
For what it’s worth, I gave it to Delta on that survey. I don’t know if they’ll listen but I feel a little better now.
Delta 747-400 photo by DosenPhoto used under license.



